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Here is a list of questions we hear most often:

Q: What are the "Natural Gas" and "Electric" Reward labels?
A: Focus on Energy is funded by utility rate payers of participating electric and natural gas providers. To ensure that the rewards are being distributed back to the people who fund the program, we label rewards as either "Natural Gas" or "Electric" and require that reward applicants purchase natural gas or electricity from a participating utility to qualify for the corresponding reward.

Q: Why is LP (propane) equipment not eligible for Natural Gas Rewards (i.e. the high efficiency boiler)?
A: LP (propane) customers are not eligible for natural gas rewards because they do not pay into the funding for Natural Gas equipment.

Q: Why are gas furnaces considered an Electric Reward?
A: The Electric/Natural Gas Reward label is based on the energy savings that are obtained from installed equipment. Because 90% of the furnaces purchased in Wisconsin are high efficiency furnaces, the Efficient Heating & Cooling program requires the ECM for additional energy savings. The bulk of energy savings from a new furnace are electric savings from the ECM; therefore, the furnace is considered an Electric Reward.

Q: What kind of reward can I receive for a Ground-Source (Geothermal) Heat Pump?
A: Customers who purchase electricity from a participating electric utility may qualify for $250 if the installed geothermal system meets the following criteria.

• ENERGY STAR^® qualified.
• If an air handler is used the air handler must have an ECM Blower.
• Compressor must have at least two stages of heat output.
• There can be no electric back-up heat with the system including a plenum heater or baseboard heat.